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Laroche and his family may feel, our decision to deny boarding was in full accordance with the regulations of the European Union and its international travel requirements.”

In a statement to CTV News Toronto, Air Transat said, “While we understand the disappointment Mr. “When we were told that we couldn't board the flight it was absolutely devastating. 'You obviously enter the passport dates when you book online, so I’m a little confused as to why that wasn't flagged when we originally booked,' said Laroche. Laroche booked the tickets through Air Transat’s website and said he was surprised the issue wasn't caught by the airline. 'I always thought a passport expires on the date that the passport indicated it expires,' said Laroche who added, “Air Transat indicated to us there was no way we could get on the flight and that unfortunately our passports weren't valid.'Ī family from Quebec missed out on a trip to Europe because of a passport problem (Supplied).The three tickets cost the family $7,078 and they were not able to get a refund or credit.

10, 2023 but they were told to travel to Portugal their passports needed to be valid for a full three months. Laroche's passport and his wife's had expiry dates of Oct. Get the latest local updates right to your inbox.Download our app to get local alerts on your device.They thought they had valid passports but when they went to get on the plane in early August they were told there was a problem.

resident Michael Laroche takes a vacation every year with his wife and daughter and this year to celebrate his 60th birthday and his daughter's high school graduation they booked a trip to Lisbon, Portugal. A Canadian family was 'devastated' to miss a trip to Europe and lose more than $7,000 last month because of a passport problem.

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